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Use the form below to request information for any of our programs or services.

Corporate Offices
425 Broadway
Paducah, KY 42001

270.442.7121

Our Crisis Line is monitored 24 hours a day, 7 days a week, 365 days a year. You also can call 988, which is the national mental health crisis line. That line is answered regionally by Four Rivers Behavioral Health.

We accept walk-ins at all of our locations on an emergency basis.

If you have concerns or complaints, they can be addressed by completing the form to the right, calling the agency directly or visiting the specific department’s web page on this site and completing a contact form on that department’s page.

If you believe you have been discriminated against in regards to Title VI and Four Rivers Transportation procedures, we encourage you to read the policy below. Links to download forms to register your concern are also below.

Crisis Line

800.592.3980

Med-Line

866.316.8307

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Transportation Title VI Plan
Public Notification, Procedures
and Complaint Form

Public Notification of Rights under Title VI

Four Rivers Behavioral Health operates its programs without regard to race, color and national origin in accordance with the Title VI of the Civil Rights Act. Any person who believes she or he has been subjected to discrimination prohibited under Title VImay file a complaint with FRBH.

To request or receive additional information on our civil rights program and the procedures and/or to file a complaint, please contact the person listed below:

Gretchen Roof
Title VI Coordinator/COO
Four Rivers Behavioral Health
425 Broadway,
Paducah, KY 42001
Telephone: 270.442.7121
Email Address: groof@4rbh.org

If information is needed in another language, contact FRBH 270-442-7121

Complaint Procedure

To file a discrimination complaint, the written complaint must be filed to the address above within 180 days of the alleged discrimination. Written complaints may also be filed with the U.S. Department of Transportation/Federal Transit Administration (FTA) no later than 180 days after the date of the alleged discrimination, unless the time for filing is extended by FTA.

Attention: Title VI Program Coordinator
East Building, 5th Floor-TCR
1200 New Jersey Ave.
SE Washington, DC 20590

Written complaints may also be filed with the KYTC Office of Transportation Delivery Project Manager or Title VI Coordinator at the following address:

Kentucky Transportation Cabinet
200 Mero Street, Frankfort, KY 40622

To accommodate limited English proficient individuals, oral complaints to be documented and/or translated may also be given at the above address.

Any person who believes they have been discriminated against by Four Rivers Behavioral Health on the basis of race, color, or national origin may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The form is available for download in both English and Spanish.

Click Here to Download the Complaint Form in English
Click Here to Download the Complaint Form in Spanish

Four Rivers Bahvioral Health investigates these complaints received no more than 180 days after the alleged incident. We will process complaints that are complete.

Once the complaint is received, we will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing you whether the complaint will be investigated by our office.

Four Rivers Behavioral Health has ninety (90) days to investigate the complaint. If more information is needed to resolve the case, we may contact the complainant. The complainant has ten (10) business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within ten (10) business days, Four Rivers Behavioral Health can administratively close the case. A case can also be administratively closed if the complainant no longer wishes to pursue their case.

After the investigator reviews the complaint, we will issue a Closure Letter or a Letter of Finding (LOF). A Closure Letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. A Letter of Finding summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member or other action will occur. If the complainant wishes to appeal the decision, she/he has seven (7) days to do so from the time he/she receives the closure letter or the LOF.