This position is full-time and exempt from wage and hour regulations. The staff person who holds this position is responsible for coordination and oversight of a specific program or a related group of programs, especially in relation to compliance with standards and regulations. The role-specific title(s) the SOS Supervisor is expected to use will be identified in his/her Appointment Letter. Regardless of program specificity, priority tasks will include, but are not limited to: ensuring proper delivery and compliance management of the assigned program(s) and/or projects, managing and supervising the related personnel, ensuring administrative accountability, and ensuring that dignity-and-respect-based services are provided to individuals in the program. This position may also be responsible for a variety of tasks that are nonetheless essential under the heading of “Miscellaneous Duties”. This position may report to a Site Administrator or directly to a Vice President, whichever is identified in his/her Appointment Letter.
A. Program Delivery and Compliance Management
- Ensures that all program/project governing regulations are communicated to relevant employees and contractors.
- Ensures that all program/projects are delivered in compliance with all relevant laws, regulations, and standards (e.g. Housing and Urban Development Standards, Department of Corrections Standards, etc.); as well as FRBH standards.
- Coordinates, plans and implements the clinical and administrative program content of SOS (Safe Off the Streets), including but not limited to screening for admission, maintains waiting list, teaching classes, monitoring progress of each consumer, ensures that accurate, complete and up to date records are kept, coordinating Lifeskills training, scheduling of staff, handling of on-call responsibilities and coverage as needed.
- Ensures that all supplies necessary for program operation are requisitioned, obtained, inventoried, secured, and used according to approved guidelines.
- Ensures that appropriate safety plans are in place and revised as necessary to meet all related standards.
- Ensures that plans are in place for maintenance, cleanliness, and general appearance of each program/project.
- Maintains an awareness of grant programs and projects that could improve the program-related needs of FRBH consumers and advises the Corporate Leadership Council of noteworthy opportunities.
- Participates in grant/funding source application, reporting, and reviewing processes as assigned.
- Conducts, when programmatically appropriate, periodic Site Visits to sub-programs or project residences to ensure compliance of services and facilities with all relevant standards referenced in A.2 above.
- Works regionally with police, medical personnel, and other community service agencies and individuals to promote and provide optimal SOS services.
B. Personnel Management
- Participates in the recruitment and selection of any staff necessary to operate/facilitate his/her program or project.
- Serves as the direct supervisor for program staff members and/or any relevant subordinate supervisor(s), conducting no less than one face-to-face supervision session per month unless more frequent occurrences are required.
- Collaborates with other Program Coordinators, Caseworkers and other members of the CenterPoint Management Team to create and maintain a consistent and nurturing environment for consumers.
- Verifies that a plan to maintain an adequate pool of substitute staff (e.g. SOS Caseworkers, etc.) is functional, as applicable.
- Verifies that the provision of program-related contracted (i.e. non-employee) services operate in compliance with FRBH and external expectations.
- Verifies that professional supervision of subordinate staff members is being conducted as mandated.
- Conducts personnel activities as expected for proper supervision and oversight of all subordinate staff members.
- Ensures that all subordinate staff, contractors, and volunteers complete training as required by program regulations.
C. Administrative Accountability
- Ensures proper completion and submission of all required authorization and compliance paperwork (e.g. HUD and KHC certifications, DOC reports, etc.) within established timelines.
- Oversees any program related FRBH or non-FRBH files (e.g. HUD and KHC tenant files, DOC files, etc.) ensuring impeccable compliance with any regulatory standards.
- Ensures that all financial activities and records for program services and/or properties are processed and documented according to established guidelines.
- Ensures that FRBH Medical Record documentation (physical or electronic) is processed, handled, maintained, secured, audited, closed, and archived according to Corporate Policy.
- Ensures timely completion of all non-consumer-specific reports, documentation, and paperwork according to FRBH Operations Policy and Procedures and other programmatic protocols.
- Meets productivity standards as assigned.
- Serves as member of the CenterPoint Management Team.
- Provides direct care (i.e. professional services) as needed to maximize consumer access or enhance program viability.
- Conducts training as assigned.
- Attends periodic meetings and/or trainings as assigned.
Performs other duties or responsibilities as needed or assigned.
- LPN, RN, or MSN degree/certification.
- Experience in the substance abuse field preferred.
- Must have a minimum of one year supervisory experience.
- Must have two years of sobriety and working an active recovery program, if in recovery.
- Must possess ability to attain CPR and First Aid certification.
- Must possess computer skills sufficient to learn web-based data submission procedures.
- Must have a valid driver’s license and insurable driving record.
- Must pass all required background checks prior to employment.
- Must meet any program-specific health status requirements (e.g. negative for TB).
Must demonstrate communication skills necessary to perform the duties of the position.