This position is full-time with a regular, but flexible, 40 hour per week schedule. The staff person who holds this position is responsible for coordination and oversight of a specific program or a related group of programs, especially in relation to compliance with standards and regulations. The individual who holds this position is responsible for supervising and coordinating the activities of the I/DD Residential Staff (RS), especially as it relates to monitoring the safety and well-being of program residents. Priority tasks include, but are not limited to; supervision and scheduling of RSs, coordination of orientation and training for RSs, programmatic involvement, and administrative accountability. This position may also be responsible for a variety of tasks that are nonetheless essential under the heading of “Miscellaneous Duties”. This position reports ultimately to the Program Manager for I/DD Residential Supports.
A. I/DD Residential Staff Supervision
- Serves as a member of the RS Interview Team for the assigned program(s)
- Serves as the direct supervisor for RSs, conducting and documenting no less than one face-to-face individual supervision session per month
- Conducts personnel activities as expected for proper supervision, oversight, and evaluation of RSs
- Ensures that RS are instructed in ethical and professional interactions with consumers
- Ensures that RS are instructed on how to handle maladaptive behavioral outbursts in a manner that is constructive and ensures minimal disruption within the program setting
- Ensures that all RS actions or omissions that are ethically or professionally questionable are immediately reported and addressed
- Ensures that RS accurately communicate observations of consumer behaviors and reactions to treatment interventions
B. I/DD Residential Staff Scheduling and Program Coverage
- Participates in the development and maintenance all coverage schedules
- Proposes and expedites modifications to the day-to-day coverage schedule to offset vicissitudes
- Develops a plan to maintains a robust relief pool of part-time RSs
- Provides “24/7” on-site response to requests by RSs for back-up, support or instruction
- Serves as coverage when necessary or appropriate
- Endorses for approval, as appropriate, schedule (or rotation) changes requested by RSs
C. I/DD Residential Staff Orientation and Training
- Coordinates the orientation schedule for newly hired RSs
- Ensures proper on-the-job training for both new RSs and veteran RSs when procedures change
- Assists the Program Manager in developing and delivering required in-service training to RSs
- Advises the Program Manager or designee when additional training is needed for any individual CA or the group as a whole
- Ensures that RSs’ staff training requirements per regulation and agency policy are up-to-date
- Ensures all program regulations are communicated to relevant staff.
D. Programmatic Involvement
- Assists in planning program activities
- Assists in identifying and securing resources needed to conduct the program
- Assists in maintaining an inventory of supplies necessary for the operation of the residential program
- Assists in coordinating transportation of residents
- Works with guardian/family, affiliate agencies to ensure health, safety and welfare of residents. Attends team meetings as scheduled.
- Assists in the implementation of assigned program activities, including monitoring consumers and their environment to assure the safety of staff and consumers
- Ensures all medical and dental appointments for residents are scheduled and kept. Ensures required paperwork from medical and dental visits are obtained and entered in medical record.
E. Administrative Accountability
- Ensures that Medical Record documentation (physical or electronic) is processed, handled, maintained, secured, audited, closed, and archived according to Corporate Policy
- Ensures timely completion of all non-resident-specific reports, documentation, and paperwork according to FRBH Operations Policy and Procedures and other programmatic protocols
- Ensures regulation required reporting such as HRST and incident reports are accurate and timely according to regulation timelines
- Meets program standards as assigned including completing all required training.
- Provides direct care (i.e. professional services) as needed to maximize consumer access or enhance program viability.
- Conducts training as assigned.
- Attends periodic meetings and/or trainings as assigned
- Performs other duties or responsibilities as needed or assigned.
- A degree in a human service field preferred. Must Possess a High School Diploma or GED.
- Must be over the age of 21.
- Must have two (2) years of experience providing direct support to persons diagnosed with I/DD.
- Must either:
(1) year successful supervisory experience guiding staff who serve individuals with developmental disabilities, or (2)Have an endorsement from his/her most recent supervisor that there is “reason to believe” the individual could be successful as a supervisor.
- Must possess computer skills sufficient to learn web-based data submission procedures.
- Must have a valid driver’s license and insurable driving record.
- Must pass all required background checks prior to employment and annually thereafter.
- Must meet any program-specific health status requirements (e.g. negative for TB). Must be cognizant of their function as a role model, have knowledge of social roles, and be appropriate in manner and appearance. Must have good problem-solving skills, demonstrate good judgment, and have the ability to act appropriately and judiciously in a crisis situation, with appropriate training and support